Returns Policy


CDs

 

 Returns Policy - CDs

As per the ‘European Consumer Rights Directive’, a part of UK law in the ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’ – change of mind returns are accepted. Your cooling-off period is 14 calendar days from the day after the item was delivered to you. Please contact me by email or letter within 14 calendar days of receipt to let me know if you want to return an item. You then have 14 calendar days from when you let me know to return the item or provide proof of the return. 

You can also use the cancellation form, details of which can be found on my website ( although it is not obligatory for you to do so). Telephone cancellations are not accepted.

On receipt of the returned item, I will refund the purchase price and original post and packing charges. The buyer is responsible for return postage (Royal Mail 2nd class Recorded Delivery is the cheapest for you).

*If a CD arrives damaged or faulty you do not need to return the CD to me – simply contact me and I will replace it for you immediately.  If I send you the wrong the CD, you may keep it (free of charge) and I will send the correct CD immediately.

If you cancel this contract, I will reimburse to you all payments** received from you (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered).

**The Regulations state that traders can make a deduction from refunds for loss in value of any goods supplied, if the loss is the result of unnecessary handling by the purchaser.

I will refund without undue delay, and no later than-

(a) 14 days after the day I receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which I was informed about your decision to cancel this contract.

Please note - I always try to refund as soon as possible, usually within 24 hours.

I will make the reimbursement using the same means of payment as you used for the initial transaction.

Payments made to me via PayPal will be refunded via PayPal.  If you sourced your payment from an existing balance in your PayPal account the refund will go back to your PayPal account on the day the refund is given. If you sourced your payment via a credit or debit card facilitated via PayPal refunds may take up to 30 days to show either in your account or on your statement.

You should return CDs to HSC Training Link, 9 Lovatt Close, Stretton, Burton on Trent, DE13 0HZ within 14 days from the day on which you communicate your cancellation from this contract with me.

This policy complies with the Consumer Rights Directive. The policy applies to all items unless faulty ( see above*).

 


Downloads

 

Consumers will not have a right to cancel once a download has started.



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